Return & Refund Policy

1. Overview

At psychiatrai, we are committed to providing high-quality mental health services. This Return & Refund Policy outlines the terms and conditions for refunds and cancellations of our digital mental health services in Pakistan.

2. Service Cancellation Policy

  • Cancellations made 24 hours or more before the scheduled session: Full refund
  • Cancellations made less than 24 hours before the session: 50% refund
  • No-shows without prior notice: No refund

3. Refund Process

To request a refund:

  • Contact our support team at info@psychiatr.ai
  • Provide your appoint details (practitioner name, date, time) and reason for refund
  • Refunds will be processed within 5-7 business days
  • Refunds will be credited to the original payment method

4. Exceptional Circumstances

In cases of medical emergencies, technical failures on our platform, or other exceptional circumstances beyond your control, we may provide full refunds at our discretion. Please contact our support team with relevant documentation.

5. Practitioner Cancellations

If a session is cancelled by our mental health practitioner:

  • Alternative appointment slots will be offered at no additional cost or full refund as per client discretion

6. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter to our senior management team. We are committed to resolving all disputes fairly and in accordance with Pakistani consumer protection laws.

7. Contact Information

For refund requests or questions about this policy:

8. Policy Updates

This refund policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the new terms.

Last updated: October 2025

Back to Home