Service Delivery Policy

1. Service Overview

psychiatrai provides one-to-one therapy sessions exclusively through online platforms. Our service is designed to deliver professional mental health support with personalized treatment plans tailored to individual needs and goals.

2. Service Details

  • Service Type: One-to-One Therapy Sessions
  • Duration: 40-60 minutes per session
  • Price: PKR 1,000 - PKR 10,000 per session
  • Delivery Method: Online only
  • Platform: Secure video conferencing through our web application

3. Scheduling and Booking

Sessions can be scheduled through our online platform. We offer flexible scheduling options to accommodate different time zones and availability preferences. Booking confirmations will be sent via email with session details and access instructions.

4. Technical Requirements

  • Stable internet connection (minimum 1 Mbps upload/download)
  • Quiet, private space for confidential sessions

5. Session Timeline

  • Sessions begin promptly at the scheduled time
  • Late arrivals may result in shortened session duration
  • Sessions will conclude at the designated end time, but could be shorter or longer based on practitioner discretion
  • Follow-up materials or assignments may be provided post-session

6. Documentation and Records

Session notes and treatment progress will be maintained in secure, encrypted systems. Clients may request copies of their records in accordance with privacy regulations. All documentation follows professional mental health standards and Pakistani healthcare regulations.

7. Geographic Coverage

Our services are primarily available to clients within Pakistan. International clients may be accommodated on a case-by-case basis.

8. Quality Assurance

  • All practitioners are licensed mental health professionals
  • Regular supervision and continuing education requirements
  • Client feedback collection and service improvement processes
  • Compliance with professional ethical standards

9. Service Interruptions

In case of technical difficulties or service interruptions, alternative arrangements will be made promptly. Clients will be notified of any planned maintenance or system updates that may affect service availability.

10. Emergency Protocols

For mental health emergencies, clients should contact local emergency services immediately. Our service is not designed for crisis intervention. Contact numbers and resources will be provided to all clients during onboarding.

11. Contact Information

For service-related questions or support:

12. Policy Updates

This service policy may be updated from time to time to reflect changes in our service delivery or regulatory requirements. Any changes will be posted on this page with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the new terms.

Last updated: October 2025

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