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Service Delivery Policy

1. Service Overview

psychiatrai provides one-to-one online sessions through its web application. Depending on the practitioner you choose, a session may provide therapy, counselling, or coaching. The practitioner is responsible for explaining the scope and approach of their service.

2. Service Details

  • Service Type: One-to-One Online Sessions
  • Duration: 40-60 minutes per session
  • Price: Pricing varies by practitioner
  • Delivery Method: Online only
  • Format: Video or audio, as offered by the practitioner

3. Scheduling and Booking

Sessions can be scheduled through our online platform. We offer the time slots made available by each practitioner. Booking details and session access information are shown in your psychiatrai account and may also be sent by email.

4. Technical Requirements

  • A stable internet connection and a compatible device
  • Quiet, private space for confidential sessions

5. Session Timeline

  • Sessions begin promptly at the scheduled time
  • Late arrivals may result in shortened session duration
  • Sessions will conclude at the designated end time, but could be shorter or longer based on practitioner discretion
  • A practitioner may provide follow-up materials or assignments

6. Documentation and Records

Practitioners may create records needed to deliver their services, subject to their professional responsibilities and our Privacy Policy. You can contact us to ask about access to personal information held by psychiatrai.

7. Geographic Coverage

psychiatrai is focused on people in Pakistan and Pakistanis living abroad. Practitioner availability, permitted scope of practice, and suitability may vary by location.

8. Quality Assurance

  • Practitioners complete an application and internal credential review before approval
  • Client feedback collection and service improvement processes
  • Public profiles show the practitioner's stated role, qualifications, specializations, and other relevant information

Approval is not a guarantee of clinical outcomes or an independent confirmation of every external licence or affiliation. Read how we review practitioners and consider whether a practitioner's background and service are suitable for your needs.

9. Service Interruptions

In case of technical difficulties or service interruptions, contact the practitioner or our support team to discuss available next steps. We may notify users of planned maintenance or system updates that affect service availability.

10. Emergency Protocols

For mental health emergencies, clients should contact local emergency services immediately. Our service is not designed for crisis intervention or emergency response.

11. Contact Information

For service-related questions or support:

12. Policy Updates

This service policy may be updated from time to time to reflect changes in our service delivery or regulatory requirements. Any changes will be posted on this page with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the new terms.

Last updated: October 2025