Terms and Conditions

1. Introduction

Welcome to psychiatrai, an app and web-based mental health services platform specifically intended to offer mental health support, consultation, and related resources to people in Pakistan and Pakistanis living abroad. By accessing or using psychiatrai, you agree to be bound by these Terms and Conditions.

2. Acceptance of Terms

Your use of psychiatrai signifies your acceptance and agreement to these Terms. If you do not agree with these Terms, you must discontinue your use of our platform immediately.

3. Eligibility

psychiatrai is available to individuals aged 18 years or older who reside in Pakistan or are Pakistanis living abroad. Access to particular practitioners or services may depend on your location, practitioner availability, and applicable law. By using psychiatrai, you confirm that you meet these eligibility requirements and may lawfully access the services from your location.

4. Account Registration

To access certain features, you may be required to create an account. You agree to provide accurate, complete, and current registration information, and to maintain and update this information promptly.

5. Public Practitioner Directory

Joining psychiatrai as a practitioner means your professional profile is publicly listed in our practitioner directory by default. The listing includes your name, title, qualifications, specializations, bio, languages, years of experience, consultation fee, and country, where provided. It does not include your contact details.

This profile may be discovered and indexed by public search engines (for example, Google) and by AI assistants (for example, ChatGPT and Gemini). Practitioners who are affiliated only with other organizations are not listed in the psychiatrai directory.

6. Nature of Services

psychiatrai provides access to approved practitioners (“Providers”), including therapists, counsellors, and coaches, who offer online sessions. The nature, scope, and qualifications relevant to a service vary by practitioner and are described on their public profile.

Note: psychiatrai is not suitable for emergencies or crisis intervention. If you are experiencing a medical emergency, psychiatric crisis, or immediate safety issue, contact emergency services in your location (15 or 1122 in Pakistan) or seek immediate medical attention.

7. User Responsibilities and Conduct

You agree to:

• Use psychiatrai solely for lawful purposes.
• Respect the rights, privacy, and dignity of other users and Providers.
• Avoid impersonating others or misrepresenting your identity or qualifications.
• Not share your account credentials or allow unauthorized persons to access psychiatrai using your credentials.

8. Intellectual Property Rights

All content provided through psychiatrai, including software, designs, logos, text, graphics, and other proprietary materials, remain the exclusive property of psychiatrai and its licensors. Such content is protected under Pakistani and international intellectual property laws.

9. User-Generated Content

You retain ownership of any content you submit or post on psychiatrai. However, by submitting content, you grant psychiatrai a non-exclusive, royalty-free, transferable license to use, store, display, modify, distribute, and create derivative works from your content within the context of providing mental health services and improving the psychiatrai platform.

10. Confidentiality and Privacy

psychiatrai handles personal and sensitive information as described in our Privacy Policy and applicable law. Practitioners are also responsible for meeting the confidentiality and professional obligations that apply to the services they provide.

11. Payment and Fees

Services on psychiatrai may be subject to fees. All payments must be made through approved payment methods. Fees are non-refundable except as expressly provided in psychiatrai's refund policies or required by applicable Pakistani law.

12. Limitations of Liability

psychiatrai, its Providers, and affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use psychiatrai.
• Unauthorized access to your personal information.
• Any interruption or discontinuance of psychiatrai's services.

Our total liability shall not exceed the fees paid by you for the specific services provided through psychiatrai.

13. Disclaimer of Warranty

psychiatrai services are provided on an "as-is" basis without warranty of any kind, express or implied. psychiatrai explicitly disclaims warranties of fitness for a particular purpose and non-infringement.

14. Termination of Services

psychiatrai reserves the right to terminate or suspend your account at our discretion, without prior notice, particularly if you breach these Terms, pose risk to other users, or misuse the platform.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute relating to these terms will be subject to the exclusive jurisdiction of the courts located in Pakistan.

16. Modifications to Terms

psychiatrai reserves the right to modify or update these Terms at any time. You will be notified of significant changes via email or through updates on our platform. Continued use of psychiatrai after notification signifies acceptance of the new Terms.

17. Contact Information

For any queries related to these Terms, contact us at:

• Email: compliance@psychiatr.ai
• Phone: +923028448040
• Address: Islamabad, Pakistan

Last updated: October 2025